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Terms of Trade

Terms when you buy from VK Vitamins AB.

  

All prices in the webshop are in Danish kroner. Another currency can be selected.

 In order to make a purchase through the website, you as a customer must accept the Terms.

 By accepting the Terms, you agree to abide by the Terms and Conditions and agree that you, as the Customer, have read the information in its entirety on this Personal Data page and consent to the use of Personal Information and Cookies in accordance with the VK Vitamins AB Inquiry Policy.

 To be able to order on the website, the customer must be 18 years old. VK Vitamins AB  according to Swedish legislation, accepts credit purchases for persons under the age of 18.

 VK Vitamins AB reserves the right to final sale and any picture and writing errors on the website, for example. Errors in product description or technical specification, incorrect prices and price adjustments or incorrect information about whether a product is in stock.

 VK Vitamins AB has the right to rectify such errors and to change or update the information at any time. If the wrong price is specified for a product that you as a customer have ordered, then the VK Vitamins AB will notify you and wait for your approval of the corrected price before continuing with the order. All image information on the website should only be viewed as illustrations. Such illustrations cannot be guaranteed to reproduce the number of items, the exact appearance of the goods, functions or origin.

 

Integrity and security

 

This site determines how we use Vitaminkiosken.com and protects the information you provide us when using this site. We Vitaminkiosken.com aim to protect your privacy and security. This policy can be changed from time to time.

 By approving the policy on the website in connection with the purchase or submission of information, you accept the processing of your personal data in accordance with the below.

 

What personal information do we process?

 

We collect the following information: Name, contact information, including e-mail address, purchase, payment and order history, shipping address and telephone number.

 

How do we use the collected information?

 

We collect this information to better understand your needs and provide better service for the following reasons:

  

  • Storage in database.
  • To improve products and services.

 

Sending news about new products, offers and other information that we believe may be of interest to you.

We will not disclose your information to third parties unless you have approved it.

 

How we use cookies

 

Like other websites, we use cookies for the webshop in order to function smoothly and to get statistics on which pages are frequently visited.

 

Cookies

 

Cookies are small text files stored on the visitor's computer that can be used to track what the visitor does on the website.


There are two main types of cookies:

 

1) A permanent cookie stays on the visitor's computer for a certain period of time.

2) A session cookie is temporarily stored in the computer's memory while a visitor is on a web page. Session cookies disappear when you close your browser.

 

VK Vitamins AB uses cookies to customize the website according to the guests' wishes. Cookies help you keep track of the items you put in your shopping cart, manage your purchase, ensure that the visitor logs in to the site and thereby avoids logging on to each new page it visits, customizing our services to receive you advertising that is relevant to you and to fulfill our purchase obligations.

 

By accepting the VK Vitamins AB Integrity Policy you accept the processing of cookies as stated here. If you do not accept cookies, you can turn off cookies in the browser's security settings. You can also set the browser so you get a question every time the VK Vitamins AB website tries to place a cookie on your computer. Through the browser, previously stored cookies can also be deleted, see the browser's help pages for more information. In addition, you can delete cookies at any time manually from your hard drive.

 

Please note that if you choose not to accept cookies, you will not be able to make purchases on the website. The functionality can also be limited in other respects.


Security

 

We want it to be safe for you to shop in our webshop. We therefore use modern technology and services to ensure that your information is in safe custody and that online payment is secure.


If you register as a regular customer on our website, you will receive a password. You are responsible for maintaining your password in a secure manner so that unauthorized persons cannot access it. If you share your computer with others, always log out to protect your information from other users of the same computer.


We do not store your credit card numbers. Credit card online payment service is provided by Epay and they are responsible for credit card storage.


TERMS OF PAYMENT

 

NOTE! All attempts to deceive will be reported to the police. We want you to always feel comfortable choosing to trade with us. We have therefore chosen to offer only proven and secure payment options.

 

 

 

Payment options

 

The following payment methods are possible to choose: Payment by card

With us it is possible to pay with VISA, Mastercard and Diners Club. When you choose to pay by card, enter the card number, the card's validity and the CVC code that you find on the back.

 The moment your order is shipped, the payment will be drawn from your card  

Direct payment via bank

Only by appointment.

 

Links to other websites

 

Our website may contain links to other websites. However, we cannot be responsible for the information you provide on these pages.

 

 

Terms and Conditions

 

Return Policy

When purchasing products from VK Vitamins AB,  14 days cancellation right always applies in accordance with applicable legislation on consumer protection. This means that you have the right to cancel your purchase by notifying VK Vitamins AB of this within 14 days from the date of receipt of the ordered goods (withdrawal period) as a customer or customer agent. You can contact us via info@Vitaminkiosken.com.

 

The goods must be returned to us as soon as possible and in any case within 14 days of the date on which you notified us of your decision to withdraw from the agreement. The withdrawal period is deemed to have been respected if you return the goods before this fourteen-day period expires.

In exercising the right of withdrawal, you are responsible for the costs of returning the goods and are responsible for any damage to the goods. Returns must not be sent in cash upon delivery or after payment.

 

Refund


VK Vitamins AB repays the amount as soon as possible, but no later than 14 days from the date VK Vitamins AB received notification of the exercise of the right of withdrawal. VK Vitamins AB can, however, wait for the refund until VK Vitamins AB has received the goods, or the customer has shown that the goods have been returned, for example. through a submission receipt.

 

The repayment will be made to the customer via the bank account the customer has provided.

Right of withdrawal / return does not apply to the following types of goods:

 

  • Broken seal goods.
  • Goods that can quickly deteriorate or become too old as dietary supplements, juices, etc.

 

NOTE! Do not return with cash on delivery. When you change, we send the goods you want to change. Included in the package is an invoice for your exchange.

 

Complaints

 

To be on the safe side, always have it to go through the packaging when you pick up your package. You have the right to open the package at no charge to ensure that the product is undamaged and functioning.

The warranty covers goods that are incorrect in accordance with applicable consumer protection laws. A customer who wants to make a valid error in the ordered product must contact info@Vitaminkiosken.com. Enter your full name and receipt / invoice number and explain the problem.

 

Complaints made within two months of the customer discovering the error are always considered to be submitted on time. The customer has a 3 year warranty on goods purchased on the website.


VK Vitamins AB is responsible for the return shipment for approved complaints.


When the complaint is returned and the complaint is approved, the VK Vitamins AB will compensate the Customer in accordance with applicable consumer protection legislation. We strive for this to happen within 14 days from the time we received the complaint, but it may take longer depending on the nature of the product. VK Vitamins AB reserves the right to reject a complaint if it turns out that the product is not wrong according to applicable consumer protection legislation. In case of complaints, we follow the VK Vitamins AB s guidelines from the General Complaints Board or equivalent boards in other European countries. Further information can be found on the Consumer Agency's website www.konsumentverket.se

 

  • Wrong product: If the wrong product is sent from us, we will send the right product, the wrong product must be returned to us. We send the return letter. Don't forget to indicate in the complaint which product you received instead.
  • Product missing: We sent the missing item to you.
  • Broken / defective: We send a new product. The entire product must be returned to us.
  • Expiration date: Don't forget to indicate when the product has expired. We make our assessment accordingly.
  • Second reason: If the cause is different, it must indicate the cause.

 

The article must be returned together with the invoice (or a copy thereof). Remember that as a customer of return you are responsible for the goods not being damaged in the transport back to us. We send the return letter.

 

In case of disputes regarding complaints, we follow the recommendation of the Directorate-General, ARN.


Change and cancel order.


You cannot change or cancel your order yourself on your site. We will change and cancel your order as far as possible when an order is trykt for packing, we do not have the ability to change or cancel it.

 

Terms and Conditions

 

Order confirmation

When we receive your order, we will send you a confirmation email with information about your order. Always check your order confirmation so everything looks OK. Should there be anything you are wondering about, please contact us immediately. Save the order confirmation for all contacts with VK Vitamins AB  When you contact us, it is good if you have a customer number / order number registered. Always check the contents of the package and make sure it matches your order confirmation.

 

Vitamin kiosk HB

 

Email vitaminkiosken1@gmail.com

 

Delivery

 

Usually you have your package within 2-4 days. For larger campaigns, it may take a little longer. Smaller orders with a listed product are shipped when all goods are in stock. We reserve the right to remove the specified products from the order. If you have entered incorrect address information and we have sent your package, the price is DKK 134.00 to change the details afterwards (this is Posten's fee for changed availability). The change can take up to 48 hours to complete.

 

Address:

 

Sweden

C / O Legendary Accounting

VK Vitamins AB

Flygplans gatan 1 

21239 Malmö